Welcome to
Adoop
our Cloud Customer Experience (CX) Platform


We allow clients to collect and collate feedback and reviews about their customers and communities and transpose into intelligent insights and offer improved next best actions in real-time. This allows managers and customer engagement teams to make smarter, more informed decisions, resulting in greater customer benefits and business value.

This is how Adoop works

Design Questions

We help our clients to engage with the right customer at the right time, with only the questions or invitations that are relevant to them. With over 20 behavioural and location-based criteria, we offer ultimate precision. Target customers engaged in specific journeys to gain actionable insight.

Customer Feedback

We help our clients connect with their customers. We capture their feedback from all channels, including social, online and mobile, and we help them respond to that feedback in real-time.

Data Visualization

We measure experience performance and use machine learning to discover insights that allow you to improve and innovate faster.

Actions

We create personalized dashboards and workflows for every team member, specific to their role and responsibilities, so that every decision they make is informed by the customer.

Here are some of our partners

Some of ourClients